Delivery and returns
Delivery
We ship orders to Omniva, DPD, Smartposti and Unisend parcel lockers, or by DPD and Smartposti courier straight to your door. All products are in stock at our Tallinn warehouse, so parcels usually leave within 1–2 working days.
Delivery prices
| Country | Parcel locker | Courier |
|---|---|---|
| Estonia | 3,90 € | 6,95 € |
| Latvia, Lithuania | 4,99 € | 7,95 € |
| Finland | 12 € | 14,95 € |
| Poland | 15 € | 14,95 € |
| Sweden | 15 € | 16,95 € |
| Germany | 18 € | 19,95 € |
| Other EU countries | 18 € | 20,95 € |
| Ireland, United Kingdom (UK) | – | 18 € |
Prices include VAT. You can choose the exact delivery method at checkout. Large kazan stoves do not fit in parcel lockers, so we ship them by courier only.
When the parcel reaches the locker, the carrier sends you a text message and an email with the code. The courier will let you know before delivery.
Returns and exchanges
If a product does not suit you, you can return or exchange it within 14 working days of receiving it. Please let us know in advance at info@mkaup.ee.
- The product must be unused and in its original packaging, with everything that came with it.
- Include the invoice or order number with the parcel.
- We will refund the money to your bank account within 14 working days after the product reaches our warehouse.
- The buyer covers the cost of returning the product. If we sent the wrong product, we cover the cost.
- Products made to order cannot be returned.
Read more in our terms of use.